We use cookies to make your experience smoother and help us improve our website. No crumbs left behind—just better browsing! 🍪✨

Would you like to accept these cookies?

Frequently Asked Questions

Your Questions, Answered

We’ve gathered the most common questions to help you make the most of our service.

Billing & Payments

API & Integration

Frequently Asked Questions

Your Questions, Answered

Billing & Payments

API & Integration

Account Management

Phone Number Verification & Formatting

Dashboard & UI Issues

Security & Privacy

Performance & Availability

Feature Requests & Feedback

Other

Your Questions, Answered

Billing & Payments

Can I get an invoice or receipt for my payment?

How do I cancel my subscription?

How do I subscribe to a plan?

What payment methods do you accept?

Why was my payment declined?

How do I update my billing information?

How do I upgrade or downgrade my plan?

What happens if my payment fails?

Do you offer refunds?

Can I switch from monthly to annual billing?

API & Integration

What should I do if I receive an API error?

How do I get my API key?

How do I authenticate API requests?

What are the API rate limits?

My API request is failing—how do I debug the issue?

Which third-party services can I integrate with?

How do I test API requests before using them in production?

Account Management

Can I delete my account permanently?

How do I create an account?

I forgot my password—how do I reset it?

How do I change my email or username?

What happens to my data if I delete my account?

How do I reactivate a canceled account?

Phone Number Verification & Formatting

Why is a number being formatted incorrectly?

Can I verify numbers in real-time?

How do I verify numbers in bulk?

How does the phone number verification work?

Which countries and number types do you support?

What do the response codes mean?

How do I check if a number is valid before using it?

What is the difference between landline and mobile validation?

What happens if a number is invalid?

How accurate is the phone number validation?

Dashboard & UI Issues

How do I export my verification results?

How do I navigate the dashboard?

Why am I seeing an error message on my dashboard?

Where can I find my usage reports?

How do I submit a feature request?

Why am I logged out automatically?

Security & Privacy

Do you offer data encryption?

Are you GDPR compliant?

How do I enable extra security for my account?

How do you protect my data?

How are phone numbers stored in your system?

Can I delete my data from your servers?

How do I report a security vulnerability?

Who has access to my account data?

Do you track user activity?

What happens to my data if I cancel my subscription?

Performance & Availability

Why is the API response time slow?

What happens if there is an unexpected server failure?

Is your service available 24/7?

How do I check the status of your service?

What should I do if the service is down?

How do you handle server outages?

Can I get notifications for service downtime?

How do I optimize API performance?

Feature Requests & Feedback

How can I help improve the service?

What do I do if a feature is missing or doesn’t work as expected?

How do I suggest a new feature?

Can I request support for a new country or phone number format?

What do I do if I find incorrect number formatting?

Where can I report usability issues?

Do you have a public roadmap for future updates?

How often do you update your API and features?

How do I report a bug or technical issue?

Other